Does Using a Powered Wheelchair Prevent a Child from Learning to Walk?
No, using a powered wheelchair does not prevent a child from learning to walk. In fact, research indicates that early powered mobility…
View AnswerIf you are having trouble accessing your account, we offer several steps to help you resolve common issues and regain access to your order information.
Troubleshooting Steps
- Forgotten Password: Click the Forgot Password link on the login page and enter your registered email. A reset link will be sent to you; please allow 5–10 minutes for it to arrive and check your spam folder if it does not appear in your inbox.
- Account Lockout: For your security, the system automatically locks your account after three unsuccessful attempts. Please wait 30 minutes before trying to log in again. If you remain locked out after this period, contact us to request a manual unlock.
- Browser Conflicts: Clear your browser’s cache and cookies or try opening the portal in a private or incognito window. We recommend using Chrome or Edge for the best experience.
- Registration: If you have not yet set up your account, select Register or First Time User on the login page. Ensure you have your Medicare or insurance ID and the email address used during your evaluation handy.
Direct Support
We’re here to help if these steps do not resolve the issue. You can reach our support team in Spring Valley, NY, at (845) 237-2381, Monday through Friday, from 9:00 am to 5:00 pm Eastern Time.
Once logged in, you will be able to track your Custom Motorized Wheelchair order status, review your funding paperwork, and monitor your delivery schedule as we work toward your Greater Independence.
Results may vary; not all issues can be resolved remotely. Please verify Medicare or insurance coverage, as we do not guarantee coverage.
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Can a Certified Atp Help with the Wheelchair Intake Process?
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Does Insurance Require a Face-to-face Exam for Power Chairs?
Read More »: Does Insurance Require a Face-to-face Exam for Power Chairs?Yes, insurance providers generally require a face-to-face exam to cover a power wheelchair. This is a critical step in the documentation process to confirm medical necessity and ensure compliance with both Medicare and private insurance regulations. Key details regarding this…
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How Long does it Take to Get a Custom Power Wheelchair?
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Can an Atp Help with Insurance Paperwork for a Power Chair?
Read More »: Can an Atp Help with Insurance Paperwork for a Power Chair?Yes, an Assistive Technology Professional (ATP) plays a critical role in managing the insurance and funding process for a power chair. Navigating the funding landscape can be overwhelming, but these specialists are trained to handle the heavy lifting regarding administrative…
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How do I Find a Resna-certified Atp for a Mobility Fitting?
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