Does Using a Powered Wheelchair Prevent a Child from Learning to Walk?
No, using a powered wheelchair does not prevent a child from learning to walk. In fact, research indicates that early powered mobility…
View AnswerTo track your custom motorized wheelchair order, you can access our secure DME Track portal. This central hub provides real-time transparency from the moment your design is approved through to the final delivery and setup.
How to Access Your Account
- Visit our website: Go to our homepage and select the Patient Portal or Order Tracking link from the main navigation menu.
- Enter your credentials: Use the email address and password you established during your initial evaluation. If this is your first time, check your email (including your spam folder) for a message from us containing your login link and a temporary password.
- Navigate to status: Once signed in, select Order Status to monitor your progress. You will be able to see key milestones such as production start, quality inspection, and shipping updates.
Preparation and Troubleshooting
- Information to have ready: Keep your Medicare or insurance ID and date of birth handy for verification purposes.
- Forgotten passwords: If you cannot recall your password, click the Forgot Password link. A reset link will be sent to your registered email, typically arriving within 5–10 minutes.
- Document management: Beyond tracking, the portal allows you to download essential documents, including Medicare forms and medical necessity documentation from your physician.
We are here to help you achieve greater independence with a quick turnaround (typically 30–60 days). If you experience persistent login issues or account lockouts, please contact our team at (845) 237-2381.
Results may vary. Please verify Medicare/insurance coverage; we do not guarantee coverage. Consult your treating healthcare professional for medical necessity.
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