Does Using a Powered Wheelchair Prevent a Child from Learning to Walk?
No, using a powered wheelchair does not prevent a child from learning to walk. In fact, research indicates that early powered mobility…
View AnswerIf you are having trouble accessing your account, we offer several steps to help you resolve common issues and regain access to your order information.
Troubleshooting Steps
- Forgotten Password: Click the Forgot Password link on the login page and enter your registered email. A reset link will be sent to you; please allow 5–10 minutes for it to arrive and check your spam folder if it does not appear in your inbox.
- Account Lockout: For your security, the system automatically locks your account after three unsuccessful attempts. Please wait 30 minutes before trying to log in again. If you remain locked out after this period, contact us to request a manual unlock.
- Browser Conflicts: Clear your browser’s cache and cookies or try opening the portal in a private or incognito window. We recommend using Chrome or Edge for the best experience.
- Registration: If you have not yet set up your account, select Register or First Time User on the login page. Ensure you have your Medicare or insurance ID and the email address used during your evaluation handy.
Direct Support
We’re here to help if these steps do not resolve the issue. You can reach our support team in Spring Valley, NY, at (845) 237-2381, Monday through Friday, from 9:00 am to 5:00 pm Eastern Time.
Once logged in, you will be able to track your Custom Motorized Wheelchair order status, review your funding paperwork, and monitor your delivery schedule as we work toward your Greater Independence.
Results may vary; not all issues can be resolved remotely. Please verify Medicare or insurance coverage, as we do not guarantee coverage.
Related FAQs
-
What do Reviews Say about Lightweight Manual Wheelchairs?
Read More »: What do Reviews Say about Lightweight Manual Wheelchairs?Lightweight manual wheelchairs, particularly those in the QUICKIE series, receive positive reviews for their maneuverability and portability. These models typically weigh under 30 pounds, with ultra-light versions often weighing less than 20 pounds. Key feedback from evaluations and user reviews…
-
How do I Get a Manual Wheelchair Through Medicare?
Read More »: How do I Get a Manual Wheelchair Through Medicare?To obtain a manual wheelchair through Medicare, you must follow a specific clinical and administrative process. Medicare covers manual wheelchairs that are deemed medically necessary for everyday mobility, typically covering 80% to 100% of the cost when working with an…
-
What are the Best Manual Wheelchairs for Daily Use?
Read More »: What are the Best Manual Wheelchairs for Daily Use?The best manual wheelchairs for daily use are those that balance durability, portability, and user-specific clinical needs. According to industry standards and reviews, lightweight and ultra-lightweight models are highly recommended for active lifestyles because they reduce user fatigue and are…
-
How do I Get Funding Assistance for Wheelchairs in Georgia?
Read More »: How do I Get Funding Assistance for Wheelchairs in Georgia?To obtain funding assistance for wheelchairs in Georgia, applicants should follow a structured process involving state resources and medical evaluations. The primary pathway is through the Georgia Department of Community Health, which offers support via Medicaid waivers for mobility aids.…
-
How do I Obtain Wheelchair Funding Through Medicaid?
Read More »: How do I Obtain Wheelchair Funding Through Medicaid?Medicaid is a significant source of assistance for wheelchair funding, particularly for low-income individuals. Coverage and processes often vary by state, but the program generally aims to cover the costs of medically necessary mobility devices. In New York and Michigan,…
