Does Using a Powered Wheelchair Prevent a Child from Learning to Walk?
No, using a powered wheelchair does not prevent a child from learning to walk. In fact, research indicates that early powered mobility…
View AnswerIf you are having trouble accessing your account, we offer several steps to help you resolve common issues and regain access to your order information.
Troubleshooting Steps
- Forgotten Password: Click the Forgot Password link on the login page and enter your registered email. A reset link will be sent to you; please allow 5–10 minutes for it to arrive and check your spam folder if it does not appear in your inbox.
- Account Lockout: For your security, the system automatically locks your account after three unsuccessful attempts. Please wait 30 minutes before trying to log in again. If you remain locked out after this period, contact us to request a manual unlock.
- Browser Conflicts: Clear your browser’s cache and cookies or try opening the portal in a private or incognito window. We recommend using Chrome or Edge for the best experience.
- Registration: If you have not yet set up your account, select Register or First Time User on the login page. Ensure you have your Medicare or insurance ID and the email address used during your evaluation handy.
Direct Support
We’re here to help if these steps do not resolve the issue. You can reach our support team in Spring Valley, NY, at (845) 237-2381, Monday through Friday, from 9:00 am to 5:00 pm Eastern Time.
Once logged in, you will be able to track your Custom Motorized Wheelchair order status, review your funding paperwork, and monitor your delivery schedule as we work toward your Greater Independence.
Results may vary; not all issues can be resolved remotely. Please verify Medicare or insurance coverage, as we do not guarantee coverage.
Related FAQs
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Read More »: What is the Best Joystick Alternative for Someone with Tremors?For individuals with severe tremors, the best power wheelchair joystick alternative is typically touchless infrared or proximity controls. These systems are designed to detect the presence of a hand or finger nearby without requiring any physical contact or force, which…
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What is a Detailed Product Description in Complex Rehab?
Read More »: What is a Detailed Product Description in Complex Rehab?A detailed product description for complex rehab technology is a factual, medical document that links your clinical needs to specific equipment specifications. It is not a marketing brochure. Its purpose is to demonstrate medical necessity to payers, including those overseeing…
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Can a Patient Qualify for a Power Chair if They can Perform Mradls with a Walker?
Read More »: Can a Patient Qualify for a Power Chair if They can Perform Mradls with a Walker?Yes, a patient can still qualify for a power wheelchair even if they use a walker or cane, provided that the medical documentation proves the assistive device is insufficient for safe functional mobility within the home. According to Medicare guidelines,…
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How does a Clinician Document the Inability to Perform Mradls in a Medical Record?
Read More »: How does a Clinician Document the Inability to Perform Mradls in a Medical Record?To document the inability to perform Mobility Related Activities of Daily Living (MRADLs), a clinician must conduct a mandatory face-to-face mobility evaluation. This evaluation serves as the primary record for Medicare’s medical necessity determination and must focus on the patient’s…
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Must Mradl Deficits be Documented as Occurring Specifically within the Home?
Read More »: Must Mradl Deficits be Documented as Occurring Specifically within the Home?Yes, according to Medicare guidelines, Mobility Related Activities of Daily Living (MRADLs) deficits must be documented as occurring specifically and exclusively within the home. Medicare’s "within the home" rule is the foundation of the medical necessity determination. To meet the…
