Does Using a Powered Wheelchair Prevent a Child from Learning to Walk?
No, using a powered wheelchair does not prevent a child from learning to walk. In fact, research indicates that early powered mobility…
View AnswerIf you are having trouble accessing your account, we offer several steps to help you resolve common issues and regain access to your order information.
Troubleshooting Steps
- Forgotten Password: Click the Forgot Password link on the login page and enter your registered email. A reset link will be sent to you; please allow 5–10 minutes for it to arrive and check your spam folder if it does not appear in your inbox.
- Account Lockout: For your security, the system automatically locks your account after three unsuccessful attempts. Please wait 30 minutes before trying to log in again. If you remain locked out after this period, contact us to request a manual unlock.
- Browser Conflicts: Clear your browser’s cache and cookies or try opening the portal in a private or incognito window. We recommend using Chrome or Edge for the best experience.
- Registration: If you have not yet set up your account, select Register or First Time User on the login page. Ensure you have your Medicare or insurance ID and the email address used during your evaluation handy.
Direct Support
We’re here to help if these steps do not resolve the issue. You can reach our support team in Spring Valley, NY, at (845) 237-2381, Monday through Friday, from 9:00 am to 5:00 pm Eastern Time.
Once logged in, you will be able to track your Custom Motorized Wheelchair order status, review your funding paperwork, and monitor your delivery schedule as we work toward your Greater Independence.
Results may vary; not all issues can be resolved remotely. Please verify Medicare or insurance coverage, as we do not guarantee coverage.
Related FAQs
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How do Environmental Challenges like Narrow Doorways and Stairs Impact the Independence of Motorized Wheelchair Users?
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What Specific Settings can be Adjusted when Programming a Power Wheelchair?
Read More »: What Specific Settings can be Adjusted when Programming a Power Wheelchair?When we program your power wheelchair, we focus on a wide range of specific parameters to ensure your equipment is safe, predictable, and perfectly tailored to your lifestyle. The most common settings we adjust include: Results may vary. Consult your…
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Can I Program my Own Power Wheelchair or do I Need a Professional?
Read More »: Can I Program my Own Power Wheelchair or do I Need a Professional?No, professional programming is required for your power wheelchair. While understanding the process is a great first step, having a professional configure your device is crucial for promoting safety, extending battery life, and preventing issues such as jerky responses or…
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Is a Motorized Wheelchair the Same as a Power Wheelchair?
Read More »: Is a Motorized Wheelchair the Same as a Power Wheelchair?While the terms are often used interchangeably, we specialize in Custom Motorized Wheelchairs, which are highly personalized mobility solutions compared to standard or generic models. In the context of mobility equipment, a motorized or power wheelchair is a device configured…
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What are the Most Difficult Challenges for Wheelchair Users?
Read More »: What are the Most Difficult Challenges for Wheelchair Users?For wheelchair users, the most difficult daily challenges often revolve around physical obstacles that erode autonomy and safety. Without the right equipment, simple tasks and environments can become major hurdles. Key difficulties include: We’re here to help address these challenges.…
