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View AnswerIf you are having trouble accessing your account, we offer several steps to help you resolve common issues and regain access to your order information.
Troubleshooting Steps
- Forgotten Password: Click the Forgot Password link on the login page and enter your registered email. A reset link will be sent to you; please allow 5–10 minutes for it to arrive and check your spam folder if it does not appear in your inbox.
- Account Lockout: For your security, the system automatically locks your account after three unsuccessful attempts. Please wait 30 minutes before trying to log in again. If you remain locked out after this period, contact us to request a manual unlock.
- Browser Conflicts: Clear your browser’s cache and cookies or try opening the portal in a private or incognito window. We recommend using Chrome or Edge for the best experience.
- Registration: If you have not yet set up your account, select Register or First Time User on the login page. Ensure you have your Medicare or insurance ID and the email address used during your evaluation handy.
Direct Support
We’re here to help if these steps do not resolve the issue. You can reach our support team in Spring Valley, NY, at (845) 237-2381, Monday through Friday, from 9:00 am to 5:00 pm Eastern Time.
Once logged in, you will be able to track your Custom Motorized Wheelchair order status, review your funding paperwork, and monitor your delivery schedule as we work toward your Greater Independence.
Results may vary; not all issues can be resolved remotely. Please verify Medicare or insurance coverage, as we do not guarantee coverage.
Related FAQs
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What are the Best Brands for Custom Motorized Wheelchairs?
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How Much do Custom Motorized Wheelchairs Cost?
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Can a Custom Power Wheelchair be Used both Indoors and Outdoors?
Read More »: Can a Custom Power Wheelchair be Used both Indoors and Outdoors?Yes, a custom motorized wheelchair (CRT) is specifically engineered for daily use in both indoor and outdoor environments. Unlike standard power chairs designed for limited or intermittent indoor use, custom wheelchairs feature heavy-duty frames and advanced configurations to handle a…
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How do I Fix a Stalling Motorized Wheelchair?
Read More »: How do I Fix a Stalling Motorized Wheelchair?To fix a stalling or non-responsive motorized wheelchair, you should follow a systematic troubleshooting process to identify and resolve the underlying cause. Initial Reset and Power Checks Hardware and Battery Inspections If the chair continues to stall after these steps,…
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How do I Reset a Motorized Wheelchair Controller?
Read More »: How do I Reset a Motorized Wheelchair Controller?To reset a motorized wheelchair controller and resolve issues like unresponsive joysticks or flashing error codes, you can perform a basic reset or a complete system reboot by following these steps: Basic Controller Reset Complete System Reboot If a basic…
