Does Using a Powered Wheelchair Prevent a Child from Learning to Walk?
No, using a powered wheelchair does not prevent a child from learning to walk. In fact, research indicates that early powered mobility…
View AnswerIf you are having trouble accessing your account, we offer several steps to help you resolve common issues and regain access to your order information.
Troubleshooting Steps
- Forgotten Password: Click the Forgot Password link on the login page and enter your registered email. A reset link will be sent to you; please allow 5–10 minutes for it to arrive and check your spam folder if it does not appear in your inbox.
- Account Lockout: For your security, the system automatically locks your account after three unsuccessful attempts. Please wait 30 minutes before trying to log in again. If you remain locked out after this period, contact us to request a manual unlock.
- Browser Conflicts: Clear your browser’s cache and cookies or try opening the portal in a private or incognito window. We recommend using Chrome or Edge for the best experience.
- Registration: If you have not yet set up your account, select Register or First Time User on the login page. Ensure you have your Medicare or insurance ID and the email address used during your evaluation handy.
Direct Support
We’re here to help if these steps do not resolve the issue. You can reach our support team in Spring Valley, NY, at (845) 237-2381, Monday through Friday, from 9:00 am to 5:00 pm Eastern Time.
Once logged in, you will be able to track your Custom Motorized Wheelchair order status, review your funding paperwork, and monitor your delivery schedule as we work toward your Greater Independence.
Results may vary; not all issues can be resolved remotely. Please verify Medicare or insurance coverage, as we do not guarantee coverage.
Related FAQs
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What are the Weight Capacities for Heavy-duty Power Wheelchairs?
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Is the Tdx Sp2 Hd Suitable for Bariatric Mobility Needs?
Read More »: Is the Tdx Sp2 Hd Suitable for Bariatric Mobility Needs?Yes, the TDX SP2 HD is specifically designed for bariatric mobility needs. It is characterized as a high-weight-capacity power base that prioritizes strength, durability, and a controlled ride. Key features that make it suitable for bariatric users include: Related FAQs
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How Often does Medicaid Replace a Power Wheelchair?
Read More »: How Often does Medicaid Replace a Power Wheelchair?Medicaid typically replaces a power wheelchair every 5 years. However, the specific rules can vary slightly depending on your state: In all cases, documenting medical necessity through a physician’s prescription and a clinical evaluation is essential for approval. Related FAQs
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Will Medicaid Pay for 100% of a Custom Power Wheelchair?
Read More »: Will Medicaid Pay for 100% of a Custom Power Wheelchair?While state-specific rules for Medicaid mobility device coverage differ, Medicaid typically covers the cost of power wheelchairs when medical necessity is clearly documented. To secure coverage, you must meet several critical requirements: Approval and delivery timelines typically range from 30…
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How do I Apply for a Power Wheelchair Through Michigan Medicaid?
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