To track your custom motorized wheelchair order, you can access our secure DME Track portal. This central hub provides real-time transparency from the moment your design is approved through to the final delivery and setup.

How to Access Your Account

1. Visit our website: Go to our homepage and select the Patient Portal or Order Tracking link from the main navigation menu.
2. Enter your credentials: Use the email address and password you established during your initial evaluation. If this is your first time, check your email (including your spam folder) for a message from us containing your login link and a temporary password.
3. Navigate to status: Once signed in, select Order Status to monitor your progress. You will be able to see key milestones such as production start, quality inspection, and shipping updates.

Preparation and Troubleshooting

• Information to have ready: Keep your Medicare or insurance ID and date of birth handy for verification purposes.
• Forgotten passwords: If you cannot recall your password, click the Forgot Password link. A reset link will be sent to your registered email, typically arriving within 5–10 minutes.
• Document management: Beyond tracking, the portal allows you to download essential documents, including Medicare forms and medical necessity documentation from your physician.

We are here to help you achieve greater independence with a quick turnaround (typically 30–60 days). If you experience persistent login issues or account lockouts, please contact our team at (845) 237-2381.

Results may vary. Please verify Medicare/insurance coverage; we do not guarantee coverage. Consult your treating healthcare professional for medical necessity.

• DME Track Login: Access Your Supplier Portal