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View AnswerTo track your custom motorized wheelchair order, you can access our secure DME Track portal. This central hub provides real-time transparency from the moment your design is approved through to the final delivery and setup.
How to Access Your Account
- Visit our website: Go to our homepage and select the Patient Portal or Order Tracking link from the main navigation menu.
- Enter your credentials: Use the email address and password you established during your initial evaluation. If this is your first time, check your email (including your spam folder) for a message from us containing your login link and a temporary password.
- Navigate to status: Once signed in, select Order Status to monitor your progress. You will be able to see key milestones such as production start, quality inspection, and shipping updates.
Preparation and Troubleshooting
- Information to have ready: Keep your Medicare or insurance ID and date of birth handy for verification purposes.
- Forgotten passwords: If you cannot recall your password, click the Forgot Password link. A reset link will be sent to your registered email, typically arriving within 5–10 minutes.
- Document management: Beyond tracking, the portal allows you to download essential documents, including Medicare forms and medical necessity documentation from your physician.
We are here to help you achieve greater independence with a quick turnaround (typically 30–60 days). If you experience persistent login issues or account lockouts, please contact our team at (845) 237-2381.
Results may vary. Please verify Medicare/insurance coverage; we do not guarantee coverage. Consult your treating healthcare professional for medical necessity.
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